At YanTai QinFeng Plastic Co.,Ltd, customer satisfaction is our top priority. We understand that sometimes things may not go as planned. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Returns
Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and with all packaging intact. Customized products or products that are manufactured specifically for your order may not be eligible for return unless they are defective. - Non-Returnable Items
The following items are not eligible for return:- Customized or made-to-order products
- Products that have been used or damaged after delivery
- Products that are not in their original condition or packaging
- Return Process
To initiate a return, please contact our customer service team at [info@fibcpack.com] or through our contact page. Provide the order number, reason for return, and any supporting evidence (e.g., photos of the product). - Return Shipping Costs
The customer is responsible for return shipping costs, unless the product is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
Refunds
- Refund Eligibility
If your return is approved, we will process a refund to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider. - Partial Refunds
If the returned product is not in its original condition, is damaged, or missing parts for reasons not due to our error, a partial refund may be issued. - Refund Process
Once your return is received and inspected, we will send you an email notification about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at [info@fibcpack.com] with your order details and photos of the defective or damaged item.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided that it has not already been processed or shipped. After this period, cancellations may not be accepted.
Contact Us
If you have any questions regarding our return and refund policy, please feel free to contact us at [info@fibcpack.com] or through our contact page. We are committed to resolving any issues promptly and ensuring your satisfaction with your purchase.