At YanTai QinFeng Plastic Co.,Ltd, we are committed to providing efficient, reliable, and timely shipping for all our customers. Our shipping process is designed to ensure your order arrives safely and promptly.
1. Order Processing Time
- Orders are typically processed within 2–3 business days after payment confirmation.
- Please allow additional time during peak seasons or holidays.
- Any delays in processing will be communicated to you promptly.
2. Shipping Methods
We offer a variety of shipping methods to ensure your goods arrive as quickly as possible:
- Standard Shipping: Estimated delivery time: 7–14 business days
- Expedited Shipping: Estimated delivery time: 3–5 business days
- Freight Shipping: For bulk orders and industrial shipments, we will arrange the best freight option based on your location and delivery requirements.
Shipping methods and delivery times may vary depending on the destination and order size.
3. Shipping Costs
- Shipping costs are calculated based on the size, weight, and delivery location of your order.
- The exact shipping cost will be provided during checkout.
- For bulk or international shipments, please contact us for a tailored quote.
4. International Shipping
- We ship worldwide to all major regions, including the USA, Europe, Russia, Japan, and more.
- Customers are responsible for any customs duties, taxes, or additional charges that may apply in their destination country.
- For any customs inquiries, please contact your local customs office for more information.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment through the shipping carrier’s website.
6. Shipping Restrictions
- We currently do not offer shipping to certain remote areas. If your location falls outside our service area, we will notify you and work with you to find a suitable solution.
- For orders involving hazardous materials or large items, additional shipping restrictions may apply.
7. Delivery Issues
- If your order is delayed or lost in transit, please contact us immediately so we can assist in resolving the issue.
- In case of any damage during shipping, please notify us within 48 hours of receiving the item so we can begin the claims process.
8. Return & Refund Policy
- For more information on returns or refunds, please visit our Return Policy page.
9. Contact Us
If you have any questions regarding our shipping policy, or if you need further assistance with your order, feel free to reach out to our customer service team at info@fibcpack.com.
